Customer Satisfaction Guarantee

All of us at Mr Fothergill's Seeds genuinely care for our customers and insist that the quality of all our seeds are of the highest standards.

We undertand that, very occasionally, things can go wrong. Please rest assured, we will always do our very best to put things right. Should you be dissatisfied for any reason, we will gladly send you a replacement packet of seeds as part of our 'no quibble' customer satisfaction guarantee.

If you bought the packet of seeds directly from us (through our website or catalogue), then this is not the form you need. If you bought the packet of seeds directly from us (through our website or catalogue), please contact us. .

If you bought the packet of seeds outside of the UK, you will need to contact the outlet or website you purchased them from.

If you bought the packet of seeds from a shop in the UK, you are in the right place!

If you bought the packet of seeds directly from us (through our website or catalogue), then this is not the form you need. Please click here to use the form located on the customer help pages of our website.

Click here to see where the information we need is located on the packet.

What brand is the packet you have bought? *

Mr Fothergill's David Domoney RHS Fun Seeds Country Value Other

Which store did you buy the packet from? *

Seed variety name from the packet: *

Barcode number from the packet:

Sow by year from the packet: *

Batch letter from the packet: *

What's the problem with the packet? *

The seeds did not germinate The packet was empty The sachet inside the packet was empty The packet or seeds were damaged and could not be used The wrong seeds were in the packet The packet was underfilled (did not have the correct number of seeds inside) The seeds were not as described / were not as I expected

Your Name *

First Name Last Name

Address *

Street Address

Street Address Line 2

City County

Post Code

Email

Phone Number

Please tick this box to confirm you are happy for us to use the information you have provided to process your complaint, including sending you a replacement packet of seeds. We will not use the information submitted through this form for marketing or any other purpose. *

I confirm.

We take your privacy seriously. For more information on how we handle your data, please see our privacy policy.

Please verify that you are human *

We are very sorry you are not happy with the seeds you purchased.

We will check the details you have entered above and arrange for a replacement to be sent to you within 10 working days.

We do everything we can to replace the seeds like-for-like.
During periods of high demand, this isn't always possible and so if the exact product is unavailable, we will send you the closest possible match.

It is not possible for us to offer refunds on items that were not bought directly from us.

Customer Satisfaction Guarantee

Product Details

Customer Details

What happens next?

0333 777 3936