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Customer Satisfaction Guarantee

  • All of us at Mr Fothergill's Seeds genuinely care for our customers and insist that the quality of all our seeds are of the highest standards.

    We undertand that, very occasionally, things can go wrong. Please rest assured, we will always do our very best to put things right. Should you be dissatisfied for any reason, we will gladly send you a replacement packet of seeds as part of our 'no quibble' customer satisfaction guarantee.

    If you bought the packet of seeds directly from us (through our website or catalogue), then this is not the form you need. If you bought the packet of seeds directly from us (through our website or catalogue), please contact us. .

    If you bought the packet of seeds outside of the UK, you will need to contact the outlet or website you purchased them from.

    If you bought the packet of seeds from a shop in the UK, you are in the right place!

  • Product Details

    To begin with, tell us about the packet of seeds.
  • Customer Details

    So we can put this right, we need to know some information about you.
  • We take your privacy seriously. For more information on how we handle your data, please see our privacy policy.

  • What happens next?

  • We are very sorry you are not happy with the seeds you purchased.

    We will check the details you have entered above and arrange for a replacement to be sent to you within 10 working days.

    We do everything we can to replace the seeds like-for-like.
    During periods of high demand, this isn't always possible and so if the exact product is unavailable, we will send you the closest possible match.

    It is not possible for us to offer refunds on items that were not bought directly from us.

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