How can we help?
Before contacting us, please take a look through the information below. We’ve answered some of our most frequently asked questions about orders, delivery and our seed guarantee.
FAQs & contact information
We have a number of ways to help you solve your query.
Postage & Packing
Postage and packaging is applied on a per order basis, no matter how many items ordered, and will be automatically added to your shopping basket. You will only be charged once, even if your order is delivered in several stages. Orders containing both seed and non-seed items will be subject to a charge of £7.35.
Postage and packaging is automatically calculated when items are added to your shopping basket, as follows:
Overseas Orders
Unfortunately, we can no longer supply any products to Northern Ireland or Europe, including seed and seed potatoes. There are no exceptions to this policy.
Orders containing non-seed items
Non-seed items normally have a single £4.95 postage and packaging charge per order no matter how many items are ordered (to one address - UK only).
How long will my order take to deliver?
If delivery is to a UK address, seed products will usually arrive within 5-7 days of receiving your successful payment. During peak season (Sep-Oct & Jan-Mar) this may take up to 7-10 days.
For orders of non-seed products (e.g. plants, potatoes, accessories, etc) the latest despatch dates are listed alongside each product.
Order Cancellations For Seed & Hardware Items
We'd hate for you to cancel. However, if you wish to cancel an order and it is out for despatch in the warehouse, unfortunately it’s too late to stop it from being sent to you. Once your order arrives, we would be grateful if you could send it straight back to our FREEPOST address (DIRECT MAIL RETURNS – DEPT RCB) and we will process a refund for you.
I don’t know my order or account number
If you’ve received a delivery, your order number and account number can be found on the packing slip contained within your delivery. If you ordered online, these details can be found on your order confirmation email, alternatively within your purchase history in the My Account Area.
Seed Guarantee
All of us at Fothergill's Seeds genuinely care for our customers and insist that the quality of all our seeds are of the highest standards. We understand that, very occasionally, things can go wrong. Please rest assured, we will always do our very best to put things right. Should you be dissatisfied for any reason, we will gladly send you a replacement packet of seeds as part of our 'no quibble' customer satisfaction guarantee.
Contact
Phone
0333 777 3936
Lines are currently open 9am-5pm Monday to Friday.
Calls cost the same as calling 01 and 02 numbers and can count towards inclusive allowances on landlines and on mobiles. Please contact your phone provider for confirmation of your agreement.
Post
Write to us at:
Customer Services Fothergill's Unit 8, St.Leger Drive Newmarket Suffolk CB8 7DT
Please include as much information about your problem and your order as possible. If your product has failed or arrived damaged or in poor condition, it would be really helpful if you could include a photograph of the product.
Online
If you haven’t found the answer you need, our Customer Service team will be happy to help. Please use our contact form and provide as much information as possible so we can respond to your enquiry.
